I've spent the last 15 years working in IT and telecoms, mostly in managed service businesses helping companies of all sizes work out what technology can actually do for them and more importantly, what it can't. I've dealt with everything from boardroom infrastructure decisions to helping someone figure out why their printer has stopped talking to their laptop.

Outside of work, I'm the kind of person who builds home servers for fun, tweaks network setups on weekends, and genuinely enjoys working out why something isn't behaving the way it should. That probably says everything you need to know about me.

And like every person who works in IT, I've spent years being the go-to for family and friends. Printers, Wi-Fi, slow laptops, setting up parental controls, figuring out whether an email is a scam you name it, I've been asked it. At some point it made sense to just make that official.